We have a spammer who is spoofing a domain we manage. And they are doing the spoofing through Earthlink. So I send an email to abuse@earthlink.net and instantly get a response:
Hello, Thank you for submitting a report to the EarthLink Network Abuse Department. We have received a number of reports regarding this issue, and are already conducting an investigation. Unfortunately, due to the high volume of reports that a single incident can generate, we are unable to respond personally to all reports. The EarthLink Appropriate Use Policy, Users Agreement, and Privacy Policy are available at: http://earthlink.net/about/policies Sincerely, EarthLink Network Abuse So I get an intant automated that shows no one read my letter. So how is it that they know my problem is the same one they have, "received a number of reports regarding this issue, and are already conducting an investigation"? Or are they so fucked that they have problems with and are investigating every possible problem out there?
